Frequently Asked Questions (FAQ)
Below are the answers to some of the most common questions
Product & Ingredients
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What sets your skincare products apart from others in the market?
At Fairbeauty, we believe skincare should be both effective and clean. We carefully curate high-quality, cruelty-free products from trusted brands that use natural ingredients and include a variety of vegan offerings. Every product is selected not just for its ethical standards, but also for its proven results—whether it’s hydration, anti-aging, or balancing your skin. At Fairbeauty, you can enjoy a skincare routine that truly works while supporting conscious beauty choices.
What does "cruelty-free" mean in the context of skincare products?
"Cruelty-free" refers to products and practices that do not involve testing on animals. Specifically, in the context of skincare and beauty products, a cruelty-free label indicates that neither the final product nor its individual ingredients were tested on animals during any stage of the production process. This commitment to cruelty-free practices ensures that the development and testing of these products prioritize ethical and humane treatment of animals, aligning with the values of consumers who seek to make ethical and responsible choices in their skincare and beauty purchases. Look for official cruelty-free certifications from reputable organizations to verify a product's commitment to cruelty-free standards.
What does "clean beauty" really mean?
Clean beauty refers to skincare and cosmetic products formulated with ingredients that are safe, non-toxic, and thoughtfully sourced. At Fairbeauty, this means we curate products made with natural ingredients, free from harsh chemicals, and always cruelty-free. Clean beauty is about caring for your skin while being mindful of the impact on the environment and animals—allowing you to enjoy effective, high-quality skincare that aligns with conscious and ethical choices.
Are your products cruelty-free and vegan?
Absolutely! We are committed to cruelty-free practices and offer a range of vegan skincare options. None of our products or ingredients are tested on animals.
How can I determine which products are best for my skin concerns?
We understand that everyone's skin is unique. You can filter on our website based on you skin need or contact our customer support team for personalized recommendations. Our experts are here to guide you in selecting the most suitable products for your specific skin concerns.
Are your products suitable for all skin types?
Yes, just like any other skincare products, our cruelty-free offerings cater to various skin types. Whether you have dry, oily, combination, or sensitive skin, our selection includes products that address a wide range of skin concerns, all while adhering to cruelty-free principles.
Are your products safe for use during pregnancy or while breastfeeding?
While most of our products are safe for use during pregnancy and breastfeeding, we recommend consulting with your healthcare provider before introducing new skincare products into your routine to ensure they align with your unique circumstances.
How can I stay updated on your latest products and promotions?
To stay in the loop, subscribe to our newsletter and follow us on social media @fairbeauty.co. This way, you'll be the first to know about new clean beauty product launches and exclusive promotions.
How can use the gift card?
In order to use the gift card in the online store, you must enter the unique gift card code in the corresponding field of the shopping cart. Coupon balance can be spent on more than one order.
Ordering & Shipping
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Do you offer free shipping?
Yes we do!
Within Greece & Cyprus: For purchases of €49 or more.
EU: For purchases of €60 or more.
Can I return a product?
Yes, we offer a hassle-free return policy. If a product doesn't meet your expectations, you can return it within 14 calendar days of purchase for a full refund or exchange. Please refer to our Refund policy for more details.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the shipping carrier's site to monitor the status and location of your package. To know the shipping status on your order within Attica, please contact us at hello@fairbeauty.co.
Do you ship internationally?
Currently, Fairbeauty ships within the European Union, so you can enjoy our curated selection of clean, cruelty-free skincare products across EU countries. We carefully package each order to ensure your products arrive safely and quickly, so you can start your skincare routine without delay.
How long does it take for orders to be delivered?
Shipments within Attica and to major urban centers are delivered in 2 to 5 working days, while for the rest of Greece from 3 to 6 working days.
Once your order is shipped, you'll receive a confirmation email with a tracking number to monitor the progress of your clean skincare products.
For further details for all of our shipping destinations please refer to our Shipping Policy.
What are the shipping costs and how are they determined?
Shipping within Greece
Free shipping: For purchases of €49 or more, you are not charged with shipping.
Shipping charges: For purchases below €49, you will be charged €2.9 for shipping throughout Greece.
Shiping to Cyprus
Free shipping: For purchases of €49 or more, you are not charged with shipping
Shipping charges: For purchases below €49, you will be charged €9 shipping costs for standard shipping or €17 for express shipping.
Delivery times: Shipping to Cyprus usually takes between 6 to 8 working days for express shipping or between 8 to 12 working days for standard shipping.
The courier company we work with is SPEEDEX.
Shipping to EU
Free shipping: For purchases of €60 or more, you are not charged with shipping.
Shipping charges:
- Up to €60, you will be charged €18 shipping costs for standard shipping.
Delivery times: Delivery times differ based on the country and can be found in the table below. Delivery times are indicative and provided in business days.